I am already enrolled - AdvantageBlue PFFS

Care Management Programs - Blues On Call^SM

Blues On Call^SM is a program specially designed for people who have ongoing (or chronic) health concerns such as diabetes, lung/breathing problems, or heart conditions.

By calling one toll-free phone number,1-888-BLUE-428 (258-3428) (TTY/TDD 1-877-888-7834), you can get the support and information you need to help you feel your best.

Medi-CareFirst's care management programs are free, voluntary and confidential for AdvantageBlue PFFS members. 

Chronic Condition Support

Medi-CareFirst wants you to achieve the best possible state of health.  We know that there are many things to remember when you are living with a chronic condition. 

That's why Blues On Call^SM, our disease management and case management program, can help you manage your condition and avoid complications.  We have nurses available to provide you with information and assist you in managing:

• chronic obstructive pulmonary disease,
• asthma
• diabetes,
• coronary artery disease,
• congestive heart failure,
• chronic pain,
• obesity,
• depression,
• renal failure, and
• hypertension.

Health Risk Management

The Blues On Call^SM program offers support to those members facing lifestyle issues (e.g., weight loss, smoking cessation, and stress management).  Health coaching and individual planning are available.

Symptom Management

As an AdvantageBlue PFFS member, if you have minor symptoms, questions or concerns (e.g., bee stings), you can call a health coach.  Health coaches will answer questions, educate you about your symptoms, and offer additional supporting resources.

General Health Information

The Blues On Call^SM program can offer you general support, such as navigating the health care system or clarifying your benefits.

Behavioral Health

Behavioral health assesses crisis situations so that you are provided with the clinical intervention most likely to secure your safety and provide the best environment for crisis resolution.  AdvantageBlue PFFS members can speak directly to a Behavioral Health Care Manager, 24 hours a day, 7 days a week.

What is a health coach?

Medi-CareFirst's health coaches are seasoned, well-versed health care professionals with an average of 15 to 20 years experience in the health care system.  They are able to address a broad spectrum of health care concerns by providing appropriate information for your needs.

Learn More

For more information on the Blues On Call^SM programs, call 1-888-BLUE-428 (258-3428)  (TTY/TDD 1-877-888-7834) to speak with a health coach.